Five months after releasing the doomed Galaxy Note 7 to much fanfare, Samsung revealed what caused its flagship device to go boom not once, but twice. This was Samsung fulfilling its promise to explain exactly what went wrong with the phone. The level of transparency was unusual for a company accustomed to keeping its processes close to the vest, but it was also an important step in making good on another commitment to rebuild buyers’ trust.
Five months after releasing the doomed Galaxy Note 7 to much fanfare, Samsung revealed what caused its flagship device to go boom not once, but twice. This was Samsung fulfilling its promise to explain exactly what went wrong with the phone. The level of transparency was unusual for a company accustomed to keeping its processes close to the vest, but it was also an important step in making good on another commitment to rebuild buyers’ trust.
